Contact channel pending
The public Halo support email and legal contact details must be confirmed before this page is published for App Store submission. Until then, contact the Halo administrator for your organization.
Account access
- Confirm that your sign in email is correct and that email verification is complete.
- Use the password reset flow only for your Halo account password.
- Your vault master password is separate. Use your saved recovery code if the supported recovery flow is available to your organization.
- Losing both the master password and recovery code can make vault contents permanently unreadable.
iPhone Password AutoFill
- Open Zentrix Halo and sync the encrypted vault.
- Open iPhone Password AutoFill settings and enable Zentrix Halo.
- Return to Zentrix Halo and sync once more.
- Open any page on the saved website and choose the Halo suggestion above the keyboard.
- Complete Face ID, Touch ID, or device passcode authentication when prompted.
What to include in a support request
- Your Halo account email.
- The workspace name and a short description of what you expected.
- The exact error message, with all credentials and personal data removed.
- Your device model, operating system version, and Halo app version.
Clear this device
If a device should no longer hold Halo data, open the Halo app and choose Clear this device. This removes the local encrypted snapshot, protected unlock material, and published AutoFill identities from that device. It does not delete the organization vault from the Halo service.
Privacy
Read how Halo handles account and vault data in the privacy policy.